e-Governance in Andhra Pradesh is an excellent example how the cities can incorporate information technology in the day-to-day functioning of the government, and re-engineer the manner in which services are provided to common citizens. Under its ‘one-stop non-stop’ approach, a pilot project called TWINS (Cities Integrated Network Services) integrated 18 services of six departments over one counter. It provides fast and easy access to government services, makes the government appear much simpler, and also cuts down on corruption.
The government is able to keep database of citizens, which helps in better targeting of welfare programmes and minimise misuse of funds; Virtual town hall meetings allow citizens to watch the proceedings of municipal meetings, and also enable them to participate in decision-making, which otherwise is not subject to public debate. This participation in the form of interactive sessions, panels and discussion groups, planning consultations, chat lines, and electronic online voting is becoming commonplace. Expanding cable television networks have made it possible to deliver the electronic information into the homes of the people.
The Government of Andhra Pradesh has come up with citizen utility centres called e-Sewa Centres, which are one-stop shops for various services such as payment of electricity, water and phone bills, property tax, sales tax and getting birth and death certificates. More than 20 centres are operating in Hyderabad. These centres are being opened in other parts of the State. |